Case Manager (Bilingual)

Case Manager (Bilingual)

Posted on: July 18, 2012

Posted by: Middlesex Human Service Agency
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MHSA, Inc.

AGENCY: The mission of Middlesex Human Service Agency, Inc. is to improve the quality of life and independent functioning of a wide variety of clients through the delivery of an extensive system of community-based substance abuse and social service programs. Although our programs are many and varied, all emphasize dignity, respect and empowerment. We believe in teaching individuals and families the skills and problem solving abilities needed for self sufficiency. MHSA, Inc. currently operates 7 different programs in Boston and Metro Boston and proud to continue to expand its scope of services.

PROGRAM: Middlesex Human Service Agency’s Scattered Site program is a State-funded emergency family homeless shelter program based out of Dorchester, Massachusetts. With 108 emergency shelter units located throughout Boston, the Scattered Site program provides intensive case management and stabilization services to both current residents and former residents placed out of the program into permanent, short-term and transitional housing programs. Staff at the Scattered Site program are responsible for an extremely wide range of functions, including housing stabilization, case management, crisis intervention, landlord mediation and more.

Job Title: Case Manager (Bilingual)

Reports to: Program Director/Assistant Program Director

Scope: To provide Case Management, Housing Search and Stabilization services to Clients placed in our Scattered Site and associated Stabilization programs. These responsibilities encompass all aspects of case management, proper file compliance, adherence to applicable rules/regulations, intake and ongoing evaluation/assessment, crisis intervention, landlord negotiation and dispute resolution, ongoing goal plan development and monitoring, referral services, housing placement and advocacy. Responsibilities will also include various duties, as requested by supervisors, to aid in proper office functioning and to address the overall needs of the program (including, but not limited to, answering telephones, filling in for other case managers who are occupied or not in the office, providing support to staff during emergencies, preparing for program audits, assisting staff with translating for clients, etc.).


Accurately complete required documentation in a timely manner and on an ongoing basis

Maintain and consistently update Client case files, in compliance with program policies/procedures

Create and enforce Re-Housing and/or Stabilization plans, which includes goal-setting and monitoring of reasonable timelines for completion

Maintain regular contact with Clients through office visits, home visits/unit inspections and field visits

Exercise knowledge of Agency and program policies/procedures (including applicable policies/procedures issued by DHCD, MBHP and/or other funders and program administrators)

Ensure Client compliance with applicable policies/procedures and inform supervisor(s) of Clients’ failure to comply

Maintain and develop referral sources and support networks

Advocate for Clients in areas of need, such as: health, housing, education, counseling, etc.

Provide crisis intervention

Negotiate with landlords and provide dispute resolution between Clients and landlords

Accurately complete timely incident reports and notify supervisor(s) in the event of emergencies


Bilingual in English and Spanish required

Bachelors Degree preferred or three years relevant experience

Knowledge of homelessness issues and housing search

Excellent written/verbal/computer skills

Ability to work as part of a dynamic team

Ability to manage multiple tasks while working with a diverse population

CPR/First Aid certified

Valid MA drivers license

Reliable personal transportation

How to apply
Qualified candidates should send resume and cover letter to:
Jarred Damico, Program Director
Address: 564 Dudley St., Dorchester, MA 02125
Office Phone: 617-445-0869

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