Job Title: High School Diploma Program Case Manager
Reports To: High School Diploma Coordinator
Schedule: 35 hours/52 weeks (some evening hours)
FLSA Status: Non-Exempt
Department: High School Diploma Program
Approved By/Date: Executive Director 6/1/12
Summary: The high school diploma program at Notre Dame Education Center provides youth who have completed their sophomore year in high school and wish to obtain a high school diploma not a GED, an opportunity to continue their studies. The high school diploma case manager is responsible to monitor and facilitate the auxiliary services that a student may need to attain his/her goals.
– Essential Duties and Responsibilities include the following. Other duties may be assigned.
– Provide case management and supportive tracking services to youth 16-21 yrs of age.
– Meet individually with WIA students to assess overall strengths and needs, set goals and insure progress in problem-solving barriers to success.
– Develop and maintain vital working relationships with human service providers
– Provide advocacy on students behalf with relevant community, civic agencies and organizations
– Assist in developing updated information about available resources
– Provide data entry and maintain agency files in MOSES system
– Interview and enroll perspective students for entry into program
– Assist in preparing reports, documentation records pertinent to the high school diploma program.
– Determine eligibility and collect documentation for WIA eligible students
– Teach one class per semester in appropriate field
– Assist in classroom and provide support to teachers
– Perform other duties as assigned by the High School Diploma Coordinator
Competency: To perform the job successfully, an individual should demonstrate the following competencies: Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Notre Dame Education Center
Job Description
Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Qualifications: Directly supervises staff within the department; carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Education/Skills/Knowledge/Experience: B.A. /B.S. degree and training in counseling or education field and one to three years of related experience and/or training; or equivalent combination of education and experience
Required Qualifications: Strong interpersonal and organizational skills, Demonstrated work in related client advocacy fields, Ability to work effectively as a member of a team, Appreciation and ability to do well in a multicultural community based program, Experience working with urban youth and an appreciation of the challenges they face.
Computer Skills: To perform this job successfully, an individual should have a working knowledge of Microsoft Office Suite.
Certificates and Licenses: No certifications needed
Supervisory Responsibilities: No supervisory responsibilities
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office/classroom work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely required to stand and walk.
CONTACT:K. Toussaint Lacoste
Program Coordinator
Notre Dame Education Center
tlacoste@ndecboston.org
